This is the service’s support address. Use an email account you can receive replies on.
Generation or upload issue
Include your account email, task/session ID, approximate time and a short description. For an uncertain submission, check the existing task and Library first; do not send the same generation again solely because a connection paused.
Billing, cancellation or refund
Use Billing & credits for your own orders, available credits and the customer cancellation portal. For support or a monetary refund request, email us from the purchase email with the order ID, charge date and reason. Do not email full payment-card details. See refund rules.
Privacy and account requests
Email us to request access/copy, correction, deletion or applicable consent withdrawal. Include the relevant account and the action requested. We verify ownership proportionately. See your data rights.
Report content or appeal
Use subject “Content report” or “Content appeal”, add the task/artifact/reference ID and explain the issue. Mark urgent child-safety, NCII or threat concerns clearly, without attaching illegal material. See the review and enforcement process.